Return Policy
Return Policy
Effective Date: 10-12-2024
At Farmery Nature, customer satisfaction is our top priority. We aim to provide high-quality products and services, but we understand that issues may arise. This Return Policy outlines the conditions and process for returning products purchased from us.
Eligibility for Returns
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Products are eligible for return under the following conditions:
- The product is damaged or defective upon delivery.
- The product delivered is incorrect or does not match the order.
- The product has significant manufacturing defects.
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Products that are customized or personalized are not eligible for return unless they are defective or damaged during transit.
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The return request must be initiated within 2 days of receiving the product.
Non-Returnable Items
The following items are not eligible for return:
- Products that show signs of use, wear, or damage caused by the customer.
- Products without original packaging, tags, or accessories.
- Custom-made or personalized items, except in cases of damage or defects.
Return Process
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Initiating a Return:
- Contact us at vaanicomputers48@gmail.com or call +91 8920240620 within 7 days of receiving the product.
- Provide your order details, including the invoice number and a description of the issue. Attach photographs of the product if it is damaged or defective.
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Approval of Return Request:
- Our team will review your return request and respond within 2 business days. If approved, you will receive instructions on how to return the product.
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Returning the Product:
- Pack the product securely in its original packaging to prevent damage during transit.
- Ship the product to the address provided by our customer support team. The customer is responsible for return shipping costs unless the return is due to an error on our part.
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Inspection and Refund:
- Once the returned product is received, it will be inspected to verify the issue.
- If the return is approved, a replacement or refund will be processed within 7 business days. Refunds will be credited to the original payment method or provided as store credit.
Exchanges
Farmery Nature does not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Damaged or Defective Products
If your product arrives damaged or defective, please report the issue immediately. We will arrange for a replacement or issue a refund at no additional cost to you.
Contact Us
For any questions or assistance with your return, please reach out to us:
- Email: vaanicomputers48@gmail.com
- Phone: +91 8920240620
- Address: Village - Nekpur Kayasth, Post - Jalalabad, District - Kannauj, Uttar Pradesh, Pin Code: 209733
Thank you for choosing Farmery Nature. We value your trust and strive to provide the best service possible.